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New phone features 'baffle users'
Children using mobile phones, BBC
Setting up a new mobile phone is no longer child's play.
The complexity of modern mobile phones is leaving users ...
... ore new services if the technology was easier to set up.

BBC NEWS | Technology | New phone features 'baffle users'
http://news.bbc.co.uk/1/hi/technology/7833944.stm

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New phone features 'baffle users'

Children using mobile phones, BBC
Setting up a new mobile phone is no longer child's play.

The complexity of modern mobile phones is leaving users frustrated and angry, research suggests.

Some 61% of those interviewed in the UK and US said setting up a new handset is as challenging as moving bank accounts.

Compiled by consultants Mformation, the survey found 85% of users reporting they were frustrated by the difficulty of getting a new phone up and working.

Of those questioned, 95% said they would try more new services if the technology was easier to set up.

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<tr><td colspan="2"><div class="mxb"><h1>New phone features 'baffle users' </h1> </div> </td> </tr> <tr> <td class="storybody"> <!-- S BO --> <!-- S IIMA --> <table align="right" border="0" cellpadding="0" cellspacing="0" width="226"> <tbody><tr><td> <div> <img src="http://newsimg.bbc.co.uk/media/images/45384000/jpg/_45384056_foxed-bbc226.jpg.jpg" alt="Children using mobile phones, BBC" border="0" vspace="0" width="226" height="170" hspace="0"> <div class="cap">Setting up a new mobile phone is no longer child's play.</div> </div> </td></tr> </tbody></table> <!-- E IIMA --> <!-- S SF --><p class="first"><b>The complexity of modern mobile phones is leaving users frustrated and angry, research suggests.</b> </p><p>Some 61% of those interviewed in the UK and US said setting up a new handset is as challenging as moving bank accounts. </p><p>Compiled by consultants Mformation, the survey found 85% of users reporting they were frustrated by the difficulty of getting a new phone up and working. </p><p>Of those questioned, 95% said they would try more new services if the technology was easier to set up. </p></td></tr>